Privacy Policy

1. Data Controller

Hollywood Smile Tunisia — VIP Smile Dental Clinic
Email: [email protected]

2. Data Collected via the Quote Form

When you submit our quote request form, we collect the following information:

  • First name
  • Phone number
  • Email address
  • Desired treatment
  • Free message (description of your project)

3. Purposes of Processing

Your data is collected and processed for the following purposes:

  • Responding to your personalised quote request
  • Scheduling your remote consultation (WhatsApp / video call)
  • Sending you your personalised treatment plan

4. Legal Basis for Processing

The processing of your data is based on two legal grounds:

  • Your explicit consent (Article 6.1.a GDPR) — expressed when submitting the quote form;
  • Legitimate medical interest — necessary to manage your care project.

5. Data Recipients

Your data is shared exclusively with the clinical team at Hollywood Smile Tunisia. No personal data is sold, rented or transmitted to third parties for commercial purposes.

6. Retention Period

  • Prospects (no confirmed appointment): 3 years from the last contact.
  • Patient medical records: 10 years from the date of treatment, in accordance with French and Tunisian legal obligations.

7. Your GDPR Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right of access — obtain a copy of your data;
  • Right to rectification — correct inaccurate data;
  • Right to erasure — request deletion of your data;
  • Right to data portability — receive your data in a structured format;
  • Right to object — object to a specific processing;
  • Right to restriction — restrict the processing of your data.

To exercise any of these rights, write to us at: [email protected]

8. Cookies Used

This website uses Google Analytics 4 to measure audience in an anonymised manner. This service is loaded via Partytown (web worker execution) to minimise performance impact. No advertising or profiling cookies are used.

A cookie consent management banner is being integrated.

9. Transfers Outside the European Union

Google Analytics 4 may involve a transfer of data to the United States. This transfer is governed by Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with Article 46 of the GDPR.

10. Right to Lodge a Complaint

If you believe that the processing of your data does not comply with applicable regulations, you may lodge a complaint with:

  • CNIL (France) — www.cnil.fr
  • INPDP (Tunisia) — Instance Nationale de Protection des Données Personnelles

11. Data Protection Officer (DPO)

For any question relating to the protection of your personal data, contact our DPO at: [email protected]

Last updated: April 2026